Frequently Asked Questions

When are the changes happening?

From February 2022, Bunnings and City will begin implementing a new cleaning management structure to oversee cleaning services at Bunnings sites. This new structure will underpin the rollout of the CCP and will be critical to the overall operations of Bunnings’ cleaning services moving forward.

What positions will be available at City?

The following positions will be available:

  • Permanent Part-Time Cleaning Team Members
  • Casual Cleaning Team Members, including for peak periods
How many positions will be available with City?

City will be looking for cleaning team members to work at every Bunnings store across Australia, so there will be plenty of positions available.

What shifts will need to be covered in City’s cleaning rosters?

The shift roster will cover 7 days a week, predominantly during dayshift:

  • The rosters will be based on each site’s operational requirements
  • The days worked each week include any combination of days
How will I be employed?

All City cleaning team members are employed under the City Cleaning Services (AUS) Enterprise Agreement 2021 (EBA).

What are the benefits of working for City?

As a City cleaning team member, you’ll be working with one of the world’s leading facilities management companies – one that embraces a distinctly unique approach to working with its partners. Joining City will provide job certainty and include many benefits such as:

  • Being part of a passionate team that works together to achieve the best outcomes for Bunnings
  • Working for a large business with over 15,000 team members across the globe, with a company culture that facilitates open communication and collaboration
  • Being part of a company that provides professional development and career progression opportunities
  • Working under an Enterprise Agreement Bargaining Agreement (EBA) for City Cleaning Services (AUS), which provides:
    • Access to favourable working conditions and above-Award payrates
    • Access to a loyalty allowance as an award for service
  • Joining a team with access to a broad range of working hours, including weekday and weekend work

City’s culture facilitates open communication, nurtures career development, and drives excellence in performance to help employees reach their full potential. City is highly competitive in the marketplace, including through partnerships with leading Australian retailers including Bunnings, Coles, Target, Kmart and Goodstart.

Employment with City will involve bespoke and interactive training plans for each cleaning team member designed to ensure you’re effectively embedded into the new cleaning services at Bunnings. This will include induction training, store group training and supervision on your first shift.

What pay structure will be used?

The City Cleaning Services (AUS) Enterprise Agreement 2021 (EBA) sets out the pay structure for the roles.

If I get a job with City will I get any training?

Yes, employment with City will involve training for each cleaning team member including induction training, store group training and supervision on your first shift.

When do we get paid and what super % is paid?

Our cleaning team is paid weekly and 10% is paid on your earnings at the prescribed Superannuation Guarantee Contribution (SGC) rate into your chosen Superannuation fund on your behalf via the City Payroll Department.

What uniform provisions will I get?

A City uniform and appropriate PPE will be provided.

Are there development opportunities for me with City?

City is continuously assessing new development opportunities within our growing organisation for team members who are looking to grow their career further.


If you have any further questions, please contact us on your local state number listed below, to speak with our team between 9:00am to 5:00pm AEDT, Monday to Friday. You can also email us on

VIC Stacey (03) 8561 8888
NSW Lucy or Amy (02) 4978 7777
QLD Morgan (07) 3003 7747
SA & TAS Jeneen (08) 8408 9000
WA & NT Rachel or Marike (08) 9217 0510