Our Story

Founded in 1985 in Glasgow, Scotland, City has become a leading global facility management company, partnering to deliver services to organisations in the retail, childcare, food services and health services industries.

From little things …

The City story began when Willie and Susan Haughey were inspired to make a positive change to the facilities management industry, establishing City Refrigeration Holdings (UK) Ltd in 1985.

Willie and Susan founded their new enterprise on the values of collaboration and transparency, replacing traditional client-contractor relationships with long-term, mutually beneficial partnerships.

Under this innovative model, each of our partners receives a unique strategy, shaped by the needs of their business, and implemented by a specifically tailored engagement model.

… big things grow.

City launched in Australia in September 2009. Over the years, we have strengthened initial partnerships with leading retailers, including Coles and Target, while also welcoming new partners including Bunnings, Kmart, Goodstart Early Learning, Australian Red Cross Lifeblood, mycar, and Guzman Y Gomez.

Our growing business provides the full suite of facilities management services, with industry-leading expertise in:

• Building maintenance and management
• Asset management and maintenance planning
• Grounds and gardening
• Facilities optimisation services
• Construction
• Supported by a 24/7 Contact Centre.

We’re your City

We’re all about running business smarter.
That’s why we’ve reimagined the traditional FM approach.
And turned the working model inside out.
Our people become your people.
And everyday challenges become opportunities to do it better.
We’re your team of problem solvers and forward thinkers.
Working with you to deliver actionable insights that drive positive change.
To simplify, optimise, and transform business.
Because when we conquer complexity together, we pave the way for continual improvement.
City. Smarter Together.



Willie and Susan Haughey founded City Refrigeration Holdings UK Ltd in Glasgow, UK.


Long-term partnership with ASDA launches.


City establishes its construction arm and engineering division.


City launches in Melbourne, Australia, in partnership with Coles.


Target partnership launches in Australia.


City launches in Kuala Lumpur, Malaysia, in partnership with Dairy Farm.


North American office opens in partnership with Southeastern Grocers.


Target partnership in Australia is renewed for another 10 years.


Dairy Farm partnership expanded, servicing 630 sites in Singapore.


Marks and Spencer partnership, servicing 1,000 sites, launches in the UK. In Australia, City launches new partnerships with Australian Red Cross Lifeblood and mycar.


In Australia, City commences services with Bunnings and launches partnership with Guzman y Gomez. New Zealand operations commence.


Goodstart partnership servicing over 670 childcare centres across Australia launches.


Bunnings cleaning partnership rolls out across Australia.


City commences services with H&M in Singapore and Malaysia. 7-Eleven partnership launches in Malaysia. Morrisons Supermarkets partnership commences in the UK.