Smarter visitor management

Welcome to the future of secure and efficient workplace entry – the Visitor Management System. In an era where safety and streamlined operations are paramount, managing visitors effectively is a critical component of any organisation’s success.

City Onsite is a unique visitor management system that integrates with City’s Facilities Management job management systems to improve safety, compliance and efficiency, and provides insights into your business operations.

Smarter visitor management: City Onsite

In an era where safety and streamlined operations are paramount, managing visitors effectively is a critical component of any organisation’s success.

Visitor Management Systems are solutions designed to enhance the way you welcome and track guests, ensuring a seamless and secure experience for both visitors and team members, Moving beyond traditional sign-in sheets and manual processes, a smart visitor management system leverages mobile devices to revolutionise how you interact with visitors.

City Onsite is a unique visitor management system that integrates with our job management systems to improve safety, compliance and efficiency, and provides insights into your business operations.

Key features of City Onsite

Digital Check-In (kiosk free)

Bid farewell to sign-in sheets. City Onsite allows visitors to check in digitally using their own mobile or portable devices, improving accuracy and reducing the risk of data entry errors.


City technicians and subcontractors carrying out maintenance tasks are checked at time of site sign-in for compliance to licences and certifications.


To simplify compliance and regulatory requirements, detailed reports on visitor data and access history are available through City’s companion app MyFM.

Key Benefits of City Onsite

Enhanced Security

Safeguard your premises by accurately tracking who is on-site at all times, minimising unauthorised access.

Efficiency and Time Savings

Say goodbye to long queues and unnecessary paperwork. City Onsite streamlines the check-in process, saving time and increasing efficiencies.

Professional Image

Impress your visitors with a modern and efficient check-in process, reflecting positively on your organisation’s professionalism.

Data-driven Insights

Leverage data analytics to gain insights into visitor patterns, helping you make informed decisions for business operations and facility management.

Cloud-Based Accessibility

Access your data anytime, anywhere. Our cloud-based platform ensures that you can manage and monitor visitor activities remotely, providing flexibility and convenience for your organisation.

Emergency Preparedness

Have a clear view of who is on-site during emergencies, allowing for quick and effective responses.

Who can benefit from City Onsite?

Any organisation that welcomes guests, from retail stores, corporate offices and educational institutions to healthcare facilities and manufacturing plants, can benefit from the enhanced security and operational efficiency that City Onsite provides.

Ready to transform your business’ visitor management experience? Explore our innovative solutions and discover the future of secure and seamless workplace entry. Elevate security, streamline operations, and leave a lasting impression with City Onsite.

Platform Features

City Onsite is where innovation meets security and efficiency. Our solution redefines the way organisations manage visitors, providing a seamless, customisable and secure experience for both guests and staff. Explore the key components of the platform that make it the ideal choice for streamlining your visitor management processes.

Integration with facilities and job management

City Technician and Subcontractor site visitation records are linked seamlessly back to City’s Job Management system. Visits can be tied directly back to job records and invoice submissions for verification of accuracy.

Customisable Workflows

Tailor visit induction processes to your organisation’s needs. With customisable flows, you can collect specific information relevant to your business and your sites, ensuring that you gather the data necessary for security, compliance, and operational purposes.

Integration with City's EHS (Environment, Health & Safety) platform

Direct integration with City’s EHS platform ensures that any site hazards are immediately included in site information reviewed by visitors as part of the site visit induction process.

Integration with Induction Systems

If you have an existing induction system, integrations can be built so that completed induction modules can be stored against your visitor’s user profiles. If you don’t have an induction system, City can organise for one to be designed and integrated into City Onsite for you.

Compatibility and system requirements 

There are no system requirements from your end. City Onsite is fully cloud-based, and web and mobile app accessible.


Facilities and Visitor Management Integration

City Onsite goes beyond traditional visitor management solutions by seamlessly integrating with facilities and job management systems. This integration creates a unified operational ecosystem, allowing your organisation to streamline processes, enhance collaboration, and achieve efficiencies.

Key Elements of Facilities and Job Management Integration:

Unified Ecosystem

City Onsite integrates with our facilities and job management systems to create a unified ecosystem where visitor management, facilities operations, and job management work in conjunction.

Shared Data and Insights

Break down data barriers. Information is shared between job and visitor management systems in real-time. This includes visitor data, facility usage and job status updates, providing a comprehensive view for informed decision-making.

Efficient Work Order Management

Streamline work order processes. Link visitor activities with work orders seamlessly. When a contractor visits a site, the system ensures geo-fenced tracking of job updates and closedowns.

Real-time Job Status Updates

Stay informed about job progress with real-time updates on facilities and maintenance job statuses, allowing for proactive decision-making and activity planning.

Comprehensive Reporting

Reports analyse integrated data to gain insights into the correlation between visitor activities, facility maintenance, and job completion rates. Use these reports to identify trends, make data-driven decisions, and optimise processes.

Improved Accountability and Compliance

By integrating visitor, facilities, and job management systems, City Onsite improves accountability, ensuring visitors are compliant with regulations, and providing a clear audit trail for all activities.

Site Visitor Registration Benefits

City Onsite’s robust visitor registration feature revolutionises the way your organisation welcomes guests, offering a seamless and efficient registration process.

Visitor Categories

Categorise visitors based on their purpose or role. Whether it’s clients, contractors, or employees from different departments, our platform allows you to specify visitor categories and reasons for visiting.

Effortless Registration Process

Say goodbye to time-consuming paper forms. Our Visitor Registration feature enables guests to register with ease. The user-friendly interface ensures a quick and hassle-free experience allowing end users to store relevant SWMS (Safe Work Method Statements), Licences and Certifications.

Mobile-Friendly Experience

Visitors register using their smartphones, ensuring flexibility and convenience. This feature caters to the preferences of tech-savvy guests, enhancing their overall experience with your organisation.

Real-time Data Updates

Keep information current with real-time updates. Any changes made during the visit registration process are reflected instantly, ensuring that your organisation has the most up-to-date information about its visitors.

Profile photo for visual identification

Enhance security with visual identification. Our platform includes a photo for user profiles during the registration process, associating a face with a name. Your staff onsite use this visual reference as an additional layer of identification, contributing to a secure environment.

Reputation Enhancement

Our Visitor Registration feature is designed to make a lasting impression on your guests while prioritising security and efficiency. Elevate your organisation’s welcome experience with a streamlined and modern registration process.

Speak to a City representative today to explore pricing options for City Onsite.