How integrated facilities management supports multi-site retail and childcare operators
Running 50 stores or 50 early learning centres works best when every site gets the same standard of care. Customers expect cold fridges and bright aisles. Families expect clean rooms and safe play spaces.
What is integrated facility management?
That’s why many operators are moving to one partner for the services their sites rely on.
What is integrated facility management?
Integrated facility management brings building maintenance, assets, cleaning, grounds, and construction under a single contract, delivered by one team. You get one point of contact and one view of performance across every site.
Our guide to integrated facilities management covers how this model creates value
Supporting large format retail
In supermarkets and many big box stores, refrigeration is at the heart of trade. Food safety standards require potentially hazardous food to be kept at 5°C or colder, so reliable equipment matters everywhere.
With one team looking after refrigeration, air conditioning, electrical and plumbing, every store receives the same level of service, whichever state it’s in.
Coles has partnered with us since September 2009. Our new 10-year agreement covers its supermarkets, distribution centres and Liquorland stores nationally.
Supporting childcare operators
Childcare centres work to the National Quality Standard, which asks for premises, furniture and equipment to be safe, clean and well maintained. Meeting it across many centres takes careful coordination.
An integrated partner brings cleaning, grounds care, play space upkeep and building repairs into one schedule. Maintenance records sit in one place, so centre teams are ready for assessment visits.
How City partners with you
At City, we work through a self-delivery partnership model. Our own people, not subcontractors, look after your sites. That’s backed by a 24/7 contact centre, our MyFM app and our Spark+ platform, which tracks energy use and asset performance.
Discover how our integrated facilities management services can support your business
Frequently asked questions
1. Is integrated facility management the same as integrated facilities management?
Yes. Both terms describe one provider managing a full range of site services under a single contract.
2. Which services are included for retail stores?
Refrigeration, air conditioning, electrical, plumbing, building works, and energy optimisation are common. Cleaning and grounds care can be added.
3. How does it help childcare centres stay compliant?
It brings cleaning, maintenance, and safety checks into one plan. Records are kept in one place, ready for assessment visits.
4. What is a self-delivery model?
The provider’s own people deliver the work instead of subcontractors. Our technicians and trades work alongside your team and get to know your sites.
5. How does a 24/7 contact centre support multi-site operators?
Every site has one place to report issues, day or night. We triage jobs early and keep you updated.
