Unlocking value through integrated facilities management

In retail or a quick service restaurant, an overnight fridge outage can mean a significant quantity and value of stock gets written off. In a childcare centre, it can mean a compliance gap that only surfaces at audit. Or worse, a piece of play equipment fails, causing injury.

It stands to reason that the more vendors involved in managing a site, the more problems can slip through. It’s leading many operations managers to ask: what would happen if facilities management sat with one provider instead of five?

What is integrated facilities management?

Integrated facilities management brings everything from building maintenance and asset management to cleaning, grounds, and construction is managed under a single contract, delivered by one team instead of multiple suppliers. One point of contact and one team accountable.

Where the value originates

Consolidation tends to pay off in a few places:

• One dedicated team. Fewer handovers and less duplicated overheads.
• 24/7 contact centre. Issues get triaged before they turn into costly callouts.
• MyFM dedicated app. A central place to raise jobs and document compliance.
• Data-led reporting. One clear view of cost, so budgeting is predictable not reactive.
• Dedicated partnership approach. City team members work alongside partner teams so we understand what’s happening on the ground, from daily operations to long-term investment plans, and tailor services accordingly.

Would consolidation drive value for your facilities?

If you’re managing multiple sites, the admin load alone is often reason enough to consolidate. Large format retail, childcare centres and quick service restaurants carry the same pattern: drive value from multiple compliance obligations and a single view of performance.

Managing large portfolios requires consistency, visibility, and control. City’s technology-enabled approach provides a single view of performance across sites, supporting both day-to-day operations and long-term strategy.

City’s use of analytics and reporting transforms operational data into actionable insights, enabling smarter, faster decision-making across complex retail networks.

Our work behind the scenes helps navigate complexity and unlock value by embedding itself within our partners’ operations and continuously improving the way facilities are managed.

How City partners with you

At City, we work through a self-delivery partnership model, meaning our own people, not subcontractors, look after your sites. That’s backed by a 24/7 contact centre, a dedicated MyFM app, and our Spark+ platform, which tracks energy use and asset performance so decisions are based on data.

Discover how our facilities management services can support your business

Frequently asked questions

1. What is integrated facilities management?

Integrated facilities management covers everything from building maintenance and asset management to cleaning, grounds, and construction managed under a single contract. 

Thanks to an integrated facilities management contract, a customer sees bright and welcoming lighting, clean aisles, working heating and cooling, and in some cases, safe, well-maintained car parks. What is behind the scenes is a single operator managing complex network of systems, people and rapid-response support working to keep that experience running. 

2. How much value can integrated facilities management create?

Managing large portfolios requires consistency, visibility, and control. City delivers an end-to-end facilities management offering, covering everything from building maintenance and asset management to cleaning, grounds, and construction. Its 24/7 contact centre ensures round-the-clock support, managing everything from routine maintenance to critical incidents, helping retailers minimise disruption and stay focused on their core operations.

City’s technology-enabled approach provides a single view of performance across sites, supporting both day-to-day operations and long-term strategy

City’s use of analytics and reporting transforms operational data into actionable insights, enabling smarter, faster decision-making across complex retail networks.

3. What services are usually included?

With City, integrated facilities management covers building maintenance and trades, assets and equipment, grounds and gardens, facilities optimisation, energy optimisation, construction and a 24/7 contact centre and dedicated MyFM app.

Sustainability is also becoming a key focus, and City supports this through energy management, data-led performance improvements, and responsible operational practices that align with evolving environmental expectations.

4. How do you move from multiple vendors to one provider?

Get in touch with City to discuss your facilities management requirements. We’ll work with you to review your current contracts and sites, and manage a phased handover.

From there, City will use data, visibility and consistent service delivery to prevent issues, reduce risk and support better operational decisions. Our technology-enabled approach provides a single view of performance across sites, supporting both day-to-day operations and long-term strategy.